Information in compliance with the regulations on the protection of personal data

There are data protection regulations in Europe and in Spain designed to protect your personal information that is mandatory for our organization.
Therefore, it is very important for us to understand perfectly what we are going to do with the personal data we ask for.
Thus, we will be transparent and will give you control over your data, with simple language and clear options that will allow you to decide what we will do with your personal information.
Please, if you have read the present information, have any questions, do not hesitate to ask us.
Thank you very much for your cooperation.

  • Who are we?

      • Our name: DIPLONAUTIC S.L.
      • Our CIF / NIF: B66501818
      • Our address: Av. Manuel Fernández Márquez 73 Local 6, CP 08930, Sant Adrià del Besòs (Barcelona)
      • Our contact telephone number: +34 93 024 71 80
      • Our contact email address:
      • Our website:
      • For your trust and security, we inform you that we are an entity registered in the following Commercial Registry / Public Registry: Barcelona

    We are at your disposal, do not hesitate to contact us.

  • What will we use for your data?

    In general, your personal data will be used to be able to relate to you and be able to provide you with our services.
    They can also be used for other activities, such as sending advertisements or promoting our activities.

  • Why do we need to use your data?

    Your personal information is necessary to be able to relate to you and to be able to provide you with our services. In this sense, we will put at your disposal a series of boxes that will allow you to decide clearly and simply about the use of your personal information.

  • Who will know the information we ask?

    In general, only the personnel of our entity that is duly authorized can have knowledge of the information we request.
    In the same way, those entities that need access to the same may be aware of their personal information so that we can provide our services. For example, our bank will know your information if payment of our services is made through a card or bank transfer.

    Likewise, they will have knowledge of their information those public or private entities to which we are obligated to provide their personal data on the occasion of the fulfillment of some law. By setting an example, the Tax Law obliges the Tax Agency to provide information on economic transactions that exceed a certain amount.

    In the event that, apart from the cases discussed, we need to disclose your personal information to other entities, we will request you prior permission through clear options that will allow you to decide on this.

  • How will we protect your data?

    We will protect your data with effective security measures based on the risks that the use of your information entails.
    For this, our entity has approved a Data Protection Policy and annual checks and audits are carried out to verify that your personal data are safe at all times.

  • Will we send your data to other countries?

    There are countries in the world that are safe for your data and others that are not so. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not secure from the point of view of the protection of your data.
    In the event that, in order to provide the service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your permission beforehand and apply effective security measures that reduce the risks from sending your personal information to another country.

  • How long will you convince your data?

    We will preserve your data during our relationship and as long as we enforce the laws. Once the applicable legal deadlines have been completed, we will proceed to eliminate them in a safe and respectful way with the environment.

  • What are your data protection rights?

    At any time you can contact us to know what information we have about you, rectify it if it was incorrect and eliminate it once our relationship has finished, in case this is legally possible. You also have the right to request the transfer of your information to another entity. This right is called «portability» and can be useful in certain situations. To request any of these rights, you must make a written request to our address, together with a photocopy of your DNI, to identify you. In the offices of our entity we have specific forms to request these rights and we offer you our help for its completion. To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (

  • Can you withdraw your consent if you change your mind at a later time?

    You may withdraw your consent if you change your opinion about the use of your data at any time.

    For example, if you were interested in advertising our products or services at the time, but you no longer want to receive more advertising, you can check it through the opposition form to the treatment available in the offices of our entity.

  • In case you understand that your rights have been neglected, where can you file a claim?

    In the event that you understand that your rights have been neglected by our entity, you can make a claim at the Spanish Data Protection Agency, through any of the following means:

    • Electronic headquarters:
    • Postal address:
      Spanish Agency for Data Protection
      C/ Jorge Juan, 6
    • Telephone route:
      Tel. 901 100 099
      Tel. 91 266 35 17

    Forming a complaint at the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.

  • Will we draw profiles about you?

    Our policy is not to create profiles about the users of our services.
    However, there may be situations in which, for the purpose of providing the service, commercial or otherwise, we need to create profiles of information about you. An example could be the use of your shopping history or services to be able to offer products or services adapted to your tastes or needs.
    In this case, we will implement effective security measures that will protect your information at all times from unauthorized persons who intend to use it for their own benefit.

  • Will we use your data for other purposes?

    Our policy is not to use your data for other purposes than the ones we have explained to you. If, however, we needed to use your data for different activities, we will always ask for your permission through clear options that will allow you to decide on this topic.